RETURNS & REFUNDS

FINAL SALE & HYGIENE POLICY

Due to the hygienic nature of press-on nails, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, style preference, or products that have been opened, worn, applied, altered, or used.

Please review the product description, sizing guide, and your order details carefully before completing your purchase.

This policy does not apply to items that arrive damaged, defective, incorrect, or are otherwise eligible for a remedy under applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Every Femme Fierce product undergoes a quality control process before shipment.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at femmefiercenails@gmail.com.

Please include:

• Your order number
• A clear photo or video showing the issue
• A brief description of the problem
• A photo of the shipping packaging if the item was damaged in transit

After reviewing your request, we may offer a replacement, refund to the original payment method, or store credit, depending on the circumstances.

Please do not return any products unless instructed by our customer care team.

EXCHANGES

We do not offer exchanges for change of mind, incorrect sizing, or style preferences.

If you receive a damaged, defective, or incorrect item, please contact us and follow the process outlined above.

SHIPPING DELAYS

Shipping and delivery dates are estimates and may be affected by carrier delays, severe weather, public holidays, customs processing, or other circumstances outside our reasonable control.

Once an order has been shipped, we generally do not issue refunds solely because of a carrier delay. However, if we are unable to ship your order within the stated timeframe, we will provide any notices, cancellation options, or refunds required under applicable U.S. law.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your property and any designated safe delivery areas.
2. Ask household members, neighbors, front desk staff, or building management.
3. Contact the shipping carrier for additional delivery information.
4. Contact us at femmefiercenails@gmail.com if the package is still missing.

We will assist with the carrier investigation where possible. Refunds or replacements are not automatically guaranteed and will be reviewed based on the circumstances, carrier findings, and applicable law.

APPROVED REFUNDS

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the refund is required because of an error on our part or applicable law.

CONTACT US

For questions regarding a damaged, defective, incorrect, or missing order, please contact us at:

femmefiercenails@gmail.com